Student Service Coach

Bachelor’s degree from an accredited institution required
At least 3 years’ experience in an educational setting providing direct service to students or 3 years’ experience in a customer service-focused environment
Adult education college or university experience preferred
Driven and committed to excellence
Understand and uphold the University mission and goals
Highly curious, creative, and open minded
Exceptional student service skills
Embrace and drive change
Create a positive and informative environment for students and peers
Pursue self-development and learning
Excellent verbal and written communication skills
Passionate about student success
Strong problem-solving, organizational, and time management skills
Commitment to working in collaborative environment
Full computer proficiency in all Microsoft products
Able to easily navigate other software programs and forms of technology as needed
Data entry and phone skills
Commitment to ethics and compliance with University policies and applicable laws and regulations
Detail oriented and practices active listening
Public speaking
Demonstrated knowledge of accounting, collections, and financial aid processes
Excellent time management skills

Support students through their academic careers.
Proactively advise groups of assigned students by phone, email, and text.
Address and resolve student problems through research, collaboration, and follow up.
Act as a point of contact to handle student account inquiries and follow up with all received emails and voicemails within one business day.
Document all student interaction through University applications.
Help students create academic plans.
Assist students electing to use financial aid with the appropriate application process and conduct on-going follow-up with students and/or Corporate’s Student Financial Services to resolve issues.
Ensure accuracy and completeness of student payment plans, to include monitoring student accounts and communicating with students to resolve outstanding balances.
Ensure that the finalization of student registrations are in accordance with established University policy.
Monitor and outreach to students based on attendance, intervene with early at risk students, and assist students through the satisfactory academic progress process.
Implement activities to manage quarterly collection and bad debt expenses.
Monitor policy compliance in accordance with Strayer University, state, and federal rules and regulations.
Inform students of tutoring and other University resources.
Other responsibilities as assigned