Student Services Specialist I – Online Student Success Coach
| Company | University of Louisville |
|---|---|
| Location | Louisville, KY, USA |
| Salary | $20.51 – $20.51 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Bachelor’s degree in a related field or an equivalent combination of education and experience.
- Strong communication skills.
- Student-centered approach.
Responsibilities
- Provide personalized support to a caseload of online students by serving as a reliable point of contact, maintaining regular communication through email, phone, or virtual platforms, and offering one-on-one coaching to help them set goals, develop time management skills, navigate challenges, and achieve academic success.
- Identify at-risk students and implement proactive interventions to address barriers, collaborating with academic and support units to connect them to resources such as advising, tutoring, career services, financial aid, and mental health support, ensuring access to tools that promote persistence and degree completion.
- Foster a sense of belonging by creating an inclusive and supportive environment by encouraging students to build community connections and actively participate in their online learning experience.
- Promote continuous improvement by providing feedback and suggestions to enhance the online student experience, supporting departmental initiatives, maintaining accurate student records, and participating in team meetings to align with institutional goals for online learner success.
- Assist the Online Student Success Manager with onboarding, training, and mentoring new staff to support student success. Maintain a comprehensive understanding of university policies, student support services and resources, online program requirements, ensuring the team maintains accurate knowledge and effective practices. Support departmental meetings and ensure the team maintains an accurate knowledge base.
Preferred Qualifications
- Master’s degree in higher education, college student personnel, counseling, or a related field
- Experience working with online students or in an online education setting
- Experience working in student affairs, student services, or other related field in higher education
- Familiarity with student information systems (e.g., PeopleSoft), learning management systems (e.g., Blackboard), and customer relationship management systems.
- Strong interpersonal and communication skills
- Knowledge of student success strategies, equity-minded practices, and caseload management
- Proficiency in Microsoft Word, Excel, and Office 365
- Fluent in Spanish and English (verbal and written)