Student Success Coach

Student Success Coach

Requirements

• Master’s degree preferred.
• Strong problem-solving skills and attention to detail.
• Ability to work both face-to-face and in a virtual environment, making email, chat, or phone interactions with students.
• Strong interpersonal and written communication skills.
• Able to work on a non-traditional schedule, specifically evenings and weekends.
• Must be able to work with a diverse student and faculty population.

Responsibilities

• Execute orientation and planning interviews with students in the first 2 weeks of the first term of enrollment: in person, online, by phone, or other strategy.
• Execute regularly scheduled check-ins for each student during progress to degree.
• Execute proactive and intentional notifications to students to complete necessary financial aid, registration, confirmation, VA, and associated processes within 24 hours of receiving alerts.
• Mitigate stopouts relative to Satisfactory Academic Progress, financial/personal distress, low attendance and/or academic performance, or general dissatisfaction – respond to risk alerts and proactively contact students within 3 business days.
• Utilize available technologies and the university constituent relationship management (CRM) system to provide student status reports, alert necessary resource personnel, conduct outreach, and record interactions.
• Work with students and appropriate departments to ensure the provision of needed support services, such as Academic Support, Career Development, Campus Center Staff, Military and Veteran Student Services, and International Student Services.
• Provide basic information to students and connect students with these resource areas by setting appointments and conducting follow-up check-ins.
• Ensure students are aware of other services available, such as Counseling Center, Library, computer labs, and more.
• Connect students with appropriate student engagement and offsite opportunities – based on their major, interests, location, and mode of delivery.
• Work behind the scenes with staff and faculty throughout the Park, including Faculty Advisors, Academic Advisors, Campus Center Directors, Academic Support Services, Military & Veteran Student Services, Park Distance Learning, Financial Aid, Registrar’s Office, Career Development, Athletics, and International Student Services.

Preferred Qualifications

• Preference is given to Veterans or candidates with military experience or affiliation.
• Preference is given to candidates with working knowledge and experience with a wide range of computer technology such as Microsoft Office (Word, PowerPoint, and Excel), databases, call center, and constituent relationship management (CRM) systems.
• Preference is given to candidates with advising or career counseling experience.
• Preference is given to candidates with international experiences or knowledge of international student processes.
• Preference is given to applicants who speak multiple languages.