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Student Support Coordinator
| Company | Campus |
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| Location | New York, NY, USA |
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| Salary | $65000 – $75000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Successfully advocated for student access and equity—whether through managing accommodations, handling student conduct, or leading inclusion initiatives.
- A track record of handling complex student cases with professionalism, discretion, and a student-centered approach.
- A passion for media and communications, whether through writing, design, or other creative media!
- Confidently navigate challenging conversations—whether mediating disputes, guiding students through policy violations, or supporting mental health concerns.
- Deep knowledge of higher education policies and compliance (ADA, FERPA, student conduct, or Title IX) and know how to implement them effectively.
- A proactive problem solver who doesn’t just manage processes but actively improves them.
Responsibilities
- Champion accessibility and equity by coordinating ADA / Title IX accommodations and ensuring compliance with disability regulations, working closely with faculty and staff to remove barriers for students.
- Uphold student accountability with care by managing conduct-violation and grievance cases, mediating disputes, refining policies, and enhancing practices that promote learning and growth.
- Be a first responder for student well-being by connecting students in crisis to the right mental health resources, building a stronger network of support services, and ensuring timely referrals.
- Support our online student community by moderating and facilitating social and academic group within our online platform, curating inspiring content, and crafting communications and media campaigns that amplify student success.
- Drive data-informed improvements by building reports that ensure compliance, enhance the student experience, and streamline communication across campus departments.
Preferred Qualifications
No preferred qualifications provided.
