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Sup Customer Service
| Company | HCSC |
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| Location | Amarillo, TX, USA |
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| Salary | $54800 – $121100 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Bachelor’s degree and 1 year business experience OR 5 years business experience
- 2 years’ experience acting in a lead capacity with sound decision making skills in a customer service environment
- Experience in coaching, mentorship, and professional development
- Clear and concise written and verbal communication skills
- Analytical and organizational skills and ability to meet deadlines
- Experience in root cause analysis and problem solving
- PC proficiency to include Microsoft office products and operational systems
Responsibilities
- Supervising and overseeing performance, staff development, and day-to-day operations of an assigned team
- Identifying and understanding strengths and opportunities of individuals and the larger team
- Coaching employees to enhance their performance
- Maintaining a safe and healthy work environment by enforcing organizational standards and core values
Preferred Qualifications
- Knowledge of contract benefits, claim processing and inquiry procedures for supported products, system logic or the processing system
- Knowledge of the health care industry
- Knowledge of OR experience with Facets
- Knowledge of OR experience with Medicaid, specifically Illinois Medicaid
