Supervisor – Clinical Engineering

Supervisor – Clinical Engineering

Requirements

• Minimum 3 years experience working with biomedical equipment in a clinical engineering environment.
• Advanced knowledge of Microsoft Office applications required.
• Ability to manage day-to-day and long-term site operations.
• Possess strong leadership, organizational, and time management skills in effort to make effective decisions.
• Ability to lead, motivate, and develop others.
• Ability to perform basic financial analysis and calculate budgets, revenue and costs.
• Occasionally required to bend, crouch, climb or maneuver body to perform equipment and EOC inspections.
• Knowledge of state and federal inspection agencies (TJC, CAP, DNV, and other accrediting bodies).
• Strong written, verbal and presentation communication skills.
• Ability to integrate information from a variety of sources.
• Excellent interpersonal and customer service skills.
• Must have the ability to lead others, execute company policies, procedures and strategies; build relationships across one customer base; provide mentoring to Technicians.

Responsibilities

• Apply knowledge and experience of technology and/or equipment to oversee site operations and provide direction to others.
• Motivate others through praise, recognition and rewards.
• Manage personnel by staffing and scheduling technicians in a manner that assures the best service possible.
• Conduct semi-annual and annual technician performance evaluations.
• Coach/mentor technicians by providing feedback on performance including corrective action of team members.
• Develop others to continuously achieve long and short-term business results.
• Participates in the hiring process of new employees.
• Build and maintain relationships with customers by employing interpersonal and conflict management skills.
• Influences change through recommendations.
• Manage service operations functions, such as service contracts and resources. Document the demand labor, demand parts, contracts, in-house labor, and in-house parts.
• Use a policy as a guide and is expected to apply sound judgement in day to day activities.
• Answer questions and meet with others to discern the root cause of technological/process problems.
• Manage inventory of shop supplies and database stockroom for accuracy to include an annual inventory.
• Develop service strategies with an outlook of continuous process improvement and provide metrics to TriMedx Central Office.
• Manage Joint Commission inspections and make sure open work orders are made a priority and that performance assurance inspections are documented.
• Manage site KPI’s (PM’s, WOT’s, Alerts and Regulatory).
• Assist with work order approval process.
• Support and make recommendations on continuous improvement initiatives and work with leadership to implement identified corrective actions.
• Effectively collaborate with customers and vendors to develop win-win solutions.
• Monitor each modality after setting financial and performance benchmarks.
• Identify and pursue opportunities for business entry.
• Manage financial performance.
• Financial responsibility for site and budget readiness.
• Participate in customers departmental meetings such as: Imaging, Lab and OR Directors.
• Fill in for site manager as needed.
• Advise users of equipment status and ensure all service and documentation is complete, timely and accurate.
• Responsible for contract recommendations; evaluating, adding and removing when fit.
• Serves on hospital committees such as: Environment of Care (EOC) and Capital Planning Committees.
• Schedules workload, schedule maintenance leveling and improve daily operations.
• Identify department problems/trends and implement long term solutions.
• Manages on-call functions/rotations within the database.
• Evaluate and approve parts request and on-site/off-site vendor service requests.
• Defines and recommends solutions to satisfy a customer subset.
• Regular interaction with external customers.

Preferred Qualifications

• Experience leading/managing in a clinical engineering environment preferred but not required.
• Preferred path includes, but is not limited to, prior experience as a Manager Plus One or Senior Technician.
• Electronics, related technical discipline or equivalent military training preferred.
• Bachelor’s degree or equivalent experience preferred.
• Technical certification such as A+, CBET, CRES, CLES or CCE preferred.