Supervisor – Clinical Engineering

Supervisor – Clinical Engineering

Requirements

• Associates degree or equivalent military experience required; Electronics, related technical discipline or equivalent military training preferred; Bachelor’s degree preferred
• Technical certification such as A+, CBET, CRES, CLES or CCE preferred
• Minimum 5 years’ experience working with biomedical equipment in a clinical engineering environment, with at least 3 years’ experience leading/managing in a clinical engineering environment preferred
• Advanced knowledge of Microsoft Office applications required
• Ability to manage day-to-day and long-term site operations
• Possess strong leadership, organizational, and time management skills in effort to make effective decisions
• Ability to lead, motivate, and develop others
• Ability to perform basic financial analysis and calculate budgets, revenue and costs
• Occasionally required to bend, crouch, climb or maneuver body to perform equipment and EOC inspections
• Knowledge of state and federal inspection agencies (TJC, CAP, DNV, and other accrediting bodies)
• Strong written, verbal and presentation communication skills
• Ability to integrate information from a variety of sources
• Excellent interpersonal and customer service skills
• Must have the ability to lead others, execute company policies, procedures and strategies; build relationships across one customer base; provide mentoring to Technicians.

Responsibilities

• Lead clinical engineering initiatives to provide superior customer service and operational efficiency by managing the execution of the TRIMEDX Medical Equipment Management Plan (MEMP)
• Assist the Clinical Engineering Manager with all aspects of program management, including work history data analysis, staffing allocation, budget control, equipment acquisition planning and outside vendor management
• Manage operations on a day-to-day basis, collaborate and maintain positive relationships with customers, work to develop colleagues, and provide a communication channel between hospital executives and TRIMEDX
• Direct Joint Commission inspections and ensure that TRIMEDX services are in compliance with regulatory standards
• Apply knowledge and experience of technology and/or equipment to oversee site operations and provide direction to others
• Motivate others through praise, recognition and rewards
• Manage personnel by staffing and scheduling technicians in a manner that assures the best service possible
• Conduct semi-annual and annual technician performance evaluations
• Coach/mentor technicians by providing feedback on performance including corrective action of team members
• Develop others to continuously achieve long and short-term business results
• Participate in the hiring process of new employees
• Build and maintain relationships with customers by employing interpersonal and conflict management skills
• Influence change through recommendations
• Manage service operations functions, such as service contracts and resources
• Document the demand labor, demand parts, contracts, in-house labor, and in-house parts
• Use a policy as a guide and is expected to apply sound judgement in day to day activities
• Answer questions and meet with others to discern the root cause of technological/process problems
• Manage inventory of shop supplies and database stockroom for accuracy to include an annual inventory
• Develop service strategies with an outlook of continuous process improvement and provide metrics to TriMedx Central Office
• Manage Joint Commission inspections and make sure open work orders are made a priority and that performance assurance inspections are documented
• Manage site KPI’s (PM’s, WOT’s, Alerts and Regulatory)
• Assist with work order approval process
• Support and make recommendations on continuous improvement initiatives and work with leadership to implement identified corrective actions
• Effectively collaborate with customers and vendors to develop win-win solutions
• Monitor each modality after setting financial and performance benchmarks
• Identify and pursue opportunities for business entry
• Manage financial performance
• Financial responsibility for site and budget readiness
• Participate in customers departmental meetings such as: Imaging, Lab and OR Directors
• Fill in for site manager as needed
• Advise users of equipment status and ensure all service and documentation is complete, timely and accurate
• Responsible for contract recommendations; evaluating, adding and removing when fit
• Serve on hospital committees such as: Environment of Care (EOC) and Capital Planning Committees
• Schedule workload, schedule maintenance leveling and improve daily operations
• Identify department problems/trends and implement long term solutions
• Manage on-call functions/rotations within the database
• Evaluate and approve parts request and on-site/off-site vendor service requests
• Define and recommend solutions to satisfy a customer subset
• Regular interaction with external customers

Preferred Qualifications

• Electronics, related technical discipline or equivalent military training preferred
• Bachelor’s degree preferred
• Technical certification such as A+, CBET, CRES, CLES or CCE preferred
• At least 3 years’ experience leading/managing in a clinical engineering environment preferred
• Preferred path includes, but is not limited to, prior experience as a Manager Plus One or Senior Technician.