Supervisor – Clinical Services

Supervisor – Clinical Services

Requirements

• Master’s Degree in behavioral health or related field
• Current Oklahoma Licensed Mental Health Professional
• At least two years post-license experience preferably in crisis intervention
• 2-5 years of related behavioral health industry experience
• 2+ years of crisis intervention experience preferred
• 1+ year of supervisory experience preferred
• Technical, industry-specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice

Responsibilities

• Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center.
• Use appropriate methods and a flexible interpersonal style to help coach others: provide timely guidance and feedback services.
• Assist in the development, review, and update of crisis services and clinical policies: responsible for crisis services and clinical procedures.
• Monitor and evaluate clinical and crisis key performance indicators.
• Complete quality and compliance audits; ensure aggregate and individual feedback loops for performance improvement.
• Provide coaching and oversight to team leads for effective management of call center operations.
• Training of all new team leads, crisis agents, and peer support specialists.
• Responsible for implementation of trauma-informed care practices into clinical oversight, supervision and policies.
• Effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery and components, training, evaluation and outcomes, clinical initiatives, new projects, and building a successful team.
• Rotating clinical on-call responsibilities
• Real-time staff support through clinical staffing, call monitoring and answering of incoming crisis calls when needed.
• Other tasks as assigned.

Preferred Qualifications

• 2+ years of crisis intervention experience preferred
• 1+ year of supervisory experience preferred