Supervisor – Clinical Services – Lpc – Lac – Lmsw – Lmft – Lisac – Lsat

Supervisor – Clinical Services – Lpc – Lac – Lmsw – Lmft – Lisac – Lsat

Requirements

• Master’s Degree
• Current AZ Behavioral Health License (LPC, LAC, LMSW, LCSW, LAMFT, LMFT, etc) OR An out-of-state Behavioral Health License, with the ability to receive AZ BH Board Endorsement
• 5+ years of related behavioral health industry experience
• 2+ years of crisis intervention experience
• 1+ year of supervisor experience

Responsibilities

• Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center.
• Use appropriate methods and a flexible interpersonal style to help coach others: provide timely guidance and feedback services.
• Assist in the development, review, and update of crisis services and clinical policies: responsible for crisis services and clinical procedures.
• Monitor and evaluate clinical and crisis key performance indicators.
• Complete quality and compliance audits; ensure aggregate and individual feedback loops for performance improvement.
• Provide coaching and oversight to team leads for effective management of call center operations.
• Training of all new team leads, crisis agents, and peer support specialists.
• Responsible for implementation of trauma-informed care practices into clinical oversight, supervision, and policies.
• Effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery and components, training, evaluation and outcomes, clinical initiatives, new projects, and building a successful team.
• Rotating clinical on-call responsibilities
• Real-time staff support through clinical staffing, call monitoring, and answering of incoming crisis calls when needed.
• Other tasks as assigned.

Preferred Qualifications

• Critical thinking skills and effective decision-making within the context of the organization’s culture;
• Flexible interpersonal style to help coach others; Provides timely guidance and feedback;
• Results in task accomplishment;
• Clear/concise/logical verbal and written business communication for the execution of vision and strategic initiatives;
• Plans effectively; establishes courses of action for self and others to ensure work is completed efficiently;
• Maintains effectiveness when experiencing major changes in work tasks or environment;
• Adjusts effectively to new processes;
• Builds and maintains collaborative relationships that facilitate the accomplishment of goals;
• Technical, industry-specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice.