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Supervisor – Collections
| Company | Upgrade |
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| Location | Phoenix, AZ, USA |
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| Salary | $65000 – $65000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- Excellent leadership and management skills.
- Strong written and verbal communication skills.
- Excellent problem solving, negotiation, and analytical skills.
- Good organizational skills and attention to detail are essential.
- Possess exceptional customer service skills.
- Proficiency in Google Sheets, Excel, Word.
- Ability to work well in fast-paced, multi-task environment, and be team oriented.
Responsibilities
- Understand and master our process workflows and systems, and provide feedback on roadblocks or improvement to ensure team productivity and efficiency meet or exceed our customers’ needs.
- Build and maintain a high performing team to meet and exceed company goals.
- Measure and maximize staff productivity through metrics and effective workforce management.
- Develop and maintain updated knowledge of collections techniques and procedures.
- Develop and maintain policies and document procedures.
- Ensure that all KPIs for the department are met.
- Examine workload volumes and prioritize work efforts to meet team goals.
- Provide coaching and professional development to team members to enhance their knowledge and technical acumen.
- Coordinate closely with the team by communicating project or team status and success metrics.
- Excellent knowledge of FDCPA/FCRA rules and standards.
Preferred Qualifications
No preferred qualifications provided.
