Supervisor – Dispatch & ECC

Supervisor – Dispatch & ECC

Requirements

• Bachelor’s Degree with a minimum of 4 years relevant experience preferred; OR Associate’s Degree with a minimum of 7 years relevant experience required.
• Knowledge of the characteristics and operation of both gas and electric systems.
• Knowledge of customer service procedures is desirable.
• NERC Certification as appropriate.
• Results oriented and proactive.
• Strong analytical, leadership, interpersonal and communication skills.
• Able to make operational decisions under pressure.
• Able to take on special projects.
• Demonstrated administrative and decision-making abilities.

Responsibilities

• Developing overall electric ECC training strategy, including both transmission and distribution training.
• Ensure all ECC training compliance requirements are met per regulatory requirements.
• Oversight of all Initial Operator Training Programs for new hire Qualification.
• Oversight of Continuing Education Programs for ongoing professional development of Qualified personnel.
• Support Centralized Operations project – specifically training of new Distribution Operators.
• Planning and execution of all ECC training activities.
• Line management responsibility for ECC technical trainers.
• Management of ECC training contractors.
• Support local ECC teams on technical/compliance-related issues – provide technical guidance and expertise to employees engaged in the operation of the electric system.
• Provide direction and assistance to operations staff during electric system emergencies.
• Coordinate with operations management to Identify and implement opportunities to improve operational processes and procedures.
• Represent the company on interdepartmental/regulatory committees and perform other duties as required.

Preferred Qualifications

• Knowledge of customer service procedures is desirable.