Supervisor - Fraud Investigations

Supervisor – Fraud Investigations

2-3 years of BSA/AML, Investigations, or Fraud related experience
1-2 experience supervising or managing teams and processes
Bachelor’s degree required
Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills
Good organizational skills and attention to detail are essential
Ability to work well in fast-paced, multi-task environment, and be team oriented
Experience managing teams and processes

Lead and manage a team of approximately 8-12 Fraud Investigators handling reviews related to identity theft, account take over, account abuse, etc.
Understand and master our process workflows and systems, and provide feedback on roadblocks or improvement to ensure team productivity and efficiency meet or exceed our claimant’s need
Measure and maximize staff productivity through metrics and effective workforce management
Provide training and constructive feedback to Investigators on cases reviewed including but not limited to adherence to best practices, quality of investigations, and attention to detail
Conduct escalated or complex investigations across all product lines
Suggest process improvements to streamline operations and strategies to reduce fraud
Assist with the identification of emerging fraud trends and developing strategies to mitigate risk for Upgrade and its customers
Assist with developing metrics and KPI’s aimed at evaluating the effectiveness of fraud prevention methods, investigations, and loss mitigation efforts
Understand the risks of AML and fraud typologies that are presented by Upgrade’s product offerings and services, including lending and deposit products
Assist with the coordination between Fraud teams to recover or chargeback stolen funds