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Supervisor – Last Mile
| Company | Thrive Market |
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| Location | Los Angeles, CA, USA |
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| Salary | $70000 – $80000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level |
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Requirements
- 2+ years of proven success in leading and managing teams within last-mile delivery
- In-depth knowledge of last-mile delivery operations, route optimization, and technology utilization
- Strong verbal and written communication for effective team and stakeholder collaboration
- Commitment to delivering an exceptional customer experience and resolving delivery-related concerns
- Strong data analysis abilities for informed decision-making and continuous improvement
- Knowledge of and adherence to local and federal regulations in last-mile delivery
- Experience with Microsoft Office, Google Sheets, and Slack
- Outstanding interpersonal and leadership skills
- Bachelor’s degree or equivalent related work or military experience
- Strong math skills and solid analytical ability
- Experience using routing software
Responsibilities
- Assist and oversee morning operations of offloading line haul trucks, loading vans, and other administrative tasks
- Conduct morning startup meetings to explain new process changes, and company-wide initiatives and review overall team performance
- Create, assign, and design daily routes for drivers
- Monitor driver progress throughout the day and support and assist in any issue that may occur
- Ensure proper equipment, operational and maintenance schedules, and procedures; guide team in understanding housekeeping requirements
- Oversee the usage of equipment and ensure team adherence to all safety procedures and programs
- Maintain and approve PTO while ensuring the business remains productive for hourly associates
- Communicate and problem-solve with the Member Services department on any issues or failed deliveries
- Track production metrics and utilize data to develop strategies for continuous improvement and reporting to management
- Mentor, provide training and development to optimize performance, create organizational depth and individual growth
- Recognize top performance, coach, and administer progressive discipline for poor performance
- Propose and implement improvements in equipment and processing methods
- Conduct timecard reviews daily and weekly to ensure pay accuracy
Preferred Qualifications
No preferred qualifications provided.
