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Supervisor Patient Access
| Company | R1 RCM |
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| Location | Murfreesboro, TN, USA |
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| Salary | $43888 – $57119.58 |
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| Type | Full-Time |
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| Degrees | Associate’s |
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| Experience Level | Mid Level |
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Requirements
- Associates degree or equivalent experience.
- Intermediate skill level of Microsoft Word, Excel, PowerPoint and Outlook
- Expert knowledge in Billing Processes
- Excellent written and verbal communication skills
- Ability to work well independently and in teams
- Good project management skills
- Ability to prioritize, multi-task and work in a fast-paced, high volume environment
- Demonstrates strong leadership qualities and good decision-making abilities
- Positive attitude
- Must meet performance standards
- Revenue cycle experience
- Call Center experience
Responsibilities
- Assist in establishing and implementing departmental initiatives.
- Develop and coach team members in skills and processes to promote quality.
- Expert knowledge in accounts receivable follow up/team processes and procedures.
- Measure and monitor KPI metrics related to AR performance with an emphasis on aging categories.
- Manage and monitor the transaction of all uncompensated care performance indicators including, but not limited to: Charity, Bad Debt, Paro, and Uninsured discounts.
- Prepare, analyze, and provide daily, weekly, and monthly metrics reports on key AR metrics as assigned.
- Participate in weekly operations meetings to drive performance excellence.
- Troubleshoot and resolve issues with client concerns with a sense of urgency.
- Establish working relationship with on and offshore counterparts; serve as a liaison between hourly and management staff for training, quality and general questions.
- Train and educate staff on new process changes.
- Fill in production gaps when needed.
- Other duties as assigned.
Preferred Qualifications
No preferred qualifications provided.
