Supervisor – Product Complaints

Supervisor – Product Complaints

Requirements

• High School Diploma or equivalent
• At least 3 years of product complaint experience to include at least 2 years of experience at a senior or lead level
• Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with SAP
• Position requires up to 10% travel

Responsibilities

• Plan, evaluate, and improve the efficiency of the complaint handling process to enhance quality, efficiency, and productivity
• Maintain schedule for complaint coordinators to assure adequate staffing
• Allocate resources while meeting departmental productivity standards and quality goals
• Achieve results with manager guidance by communicating job expectations, planning, monitoring, and appraising job results
• Encourage employee contribution and utilize a framework that includes goal setting, feedback, and performance review
• Communicate continuously with team through one-one-one meetings
• Responsible for ensuring the orientation and training of employees
• Responsible for the day-to-day activities and outcomes of a group of employees
• Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies

Preferred Qualifications

• Bachelor’s Degree
• At least 2 years of experience directly managing people including hiring, developing, motivating, and directing people as they work