Supervisor – Production Operations
| Company | Broadridge |
|---|---|
| Location | Grimes, IA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- 3+ years of supervisory experience with a proven track record of meeting /exceeding performance targets
- Bachelor Degree in business, management, or related discipline preferred
- Flexible schedule, including nights, weekends and holidays as required to support Operations
Responsibilities
- Oversees the daily activities related to preparing and processing jobs requiring manual insertion, while ensuring quality and accuracy
- Monitors inventory levels and material movement to ensure the timely processing of jobs
- Builds, develops and leads team members to meet workload. Ensures staffing schedules are maintained (including both full-time and temporary labor) to meet department goals
- Practices effective communication critical to interacting across teams for daily workload as well as supporting team members, providing feedback, and following up on items
- Prepare and deliver periodic performance reviews to recognize/reward strong performance, as well as counsel for improvement and ensure accountability when necessary
- Works closely with internal SME’s and Broadridge vendors to effectively maintain and assess equipment
- Develops, implements, and monitors key performance indicators to effectively lead team and equipment performance
- Where appropriate, develops and maintains procedures to ensure effective processes and availability of instruction for team members
- Responsible for understanding applicable Broadridge policies and procedures; collaborate in audit activities
- Perform other related duties as may be requested.
Preferred Qualifications
- Strong analytical skills; must be able to plan and execute on workload and staffing needs
- Proven ability to lead teams and meet daily service level agreements (“SLA”)
- Strong written and verbal communication skills. Ability to effectively interact across teams
- Proficient with using advanced tools in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Project, and/or Visio)
- Attention to detail