Supervisor – Retail Investment Services
| Company | T. Rowe Price |
|---|---|
| Location | Colorado Springs, CO, USA |
| Salary | $76000 – $121000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Bachelor’s degree or the equivalent combination of education and relevant experience
- 3+ years of total relevant work experience
- Series 7 and 63 licenses are required to be obtained within designated window opened upon job entry date
Responsibilities
- Coordinates and directs the daily operations of a contact service center team
- Monitors work metrics and standards; resolves team issues as required
- Resolves routine client issues or inquiries as needed
- Maintains relationships with other business departments to report client trends and needs; may use knowledge of client issues to contribute to business development efforts
- Manages internal activities and initiatives designed to improve the client experience
- Reviews trend analysis of problems reported, identifies the root cause of the problems, and recommends resulting improvements
- Recruits, directs, motivates, and develops staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team
- Has accountability for the human resources activities within the team (hiring, discipline, firing)
- May have financial/budgetary responsibility for the team
Preferred Qualifications
- Strong ability to coach associates and drive performance
- Ability to prioritize and have a strong time management process
- Ability to be a team player and work in a fast paced environment