Supervisor – Revenue Operations – Rops

Supervisor – Revenue Operations – Rops

Requirements

• Supervisory experience demonstrating willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate skills
• Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
• Demonstrated ability to balance department efficiency and service excellence
• Willingness to assist teammates in order to achieve departmental goals
• Demonstrated strengths in teambuilding and leadership skills
• Critical thinker with demonstrated ability to perform root cause analysis, draw conclusions, solve problems, prepare and implement action plans, and lead improvement initiatives
• Inquisitive and self-started with a high degree of initiative, urgency, attention to detail, and follow through
• Strong written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization
• Proven ability to complete projects with tight deadlines and time constraints
• Strong time management skills with the ability to manage/lead multiple tasks and projects simultaneously and in a multi-site environment
• Demonstrated ability to function independently and as a member of a cross-functional group
• Proven ability to own and be responsible for key projects and processes
• Ability to make timely and quality decisions
• Ability to influence peers and build strong relationships across departments/teams and can demonstrate poise and assertiveness in holding peers accountable
• Strong computer skills and proficiency in Microsoft Office (Excel, Access, Word, Outlook, and PowerPoint)

Responsibilities

• Provide daily supervision, direction, mentoring, coaching, and performance management to teammates
• Ensure high quality customer service according to department and company policy
• Monitor team productivity and progress of specific area job functions
• Determine staffing plans that promote the most effective use of all teammates
• Establish, communicate, and ensure departmental goals and objectives are achieved
• Address teammate relations issues appropriately and escalate to manager as necessary
• Assist manager with teammate employment activity such as hiring, promoting, job performance, evaluations, PTO, and disciplinary action as required
• Write and conduct teammate annual Performance Development Reviews (PDRs) as required
• Maintain teammate records in compliance with DaVita policy’s and any applicable laws
• Understand and communicate DaVita company policies and procedures
• Work with People Services and manager to recruit teammates with appropriate skills and experience
• Know, understand, and follow DaVita teammate guidelines as well as local safety and security policies and procedures
• Lead or actively participate in special projects
• Serve as a liaison between Registration, the data analytics team and other departments to ensure business needs are met in an efficient and effective manner
• Recommend changes to existing tools, policies and procedures
• Meet tight deadlines in a time sensitive and resource constrained environment
• Provide frequent updates to manager regarding the status of activities and initiatives
• Assist with CQI (Continuous Quality Improvement) projects or other efforts designed to improve effectiveness/efficiency of the business
• Ensure compliance with documented policies and procedures, including SOX narratives; conduct SOX control activities as needed
• Review key metrics to identify trends or areas of focus; develop, document, and implement action plans in collaboration with department manager
• Escalate issues, concerns, and changes in payor behavior and reporting as appropriate
• Ensure timely completion of month-end close requests
• Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities
• Identify system and process improvements and recommend process improvement plans
• Provide accurate and timely reporting of performance metrics to the senior leadership team as required or scheduled
• Champion the DaVita Mission and Values both internally and externally
• Attend or lead team meetings, phone conferences, and training as scheduled or needed
• Perform other duties as assigned or required
• Travel required: up to 5%

Preferred Qualifications

No preferred qualifications provided.