Supervisor – Student Records

Supervisor – Student Records

Requirements

• Bachelor’s degree in related field.
• 3 or more years of student records experience.
• Is proficient in and has broad experience working with Microsoft Office suite products and applications.
• Demonstrates knowledge of multiple institutional policies related to Student Record’s specializations.
• Has advanced level experience working with student information systems and/or customer relationship management software.
• Has advanced level Banner data reconciliation skills.

Responsibilities

• Demonstrates competencies to achieve directly, or in collaboration, broad functional and/or organizational mission-critical objectives.
• Oversees the daily workflows independently or with the assistance of a team lead and manages the human resources for their associated specialization.
• Provides support and/or organizes additional coverage, when needed, with processing the team’s workspace overflows to maintain expected service level agreements.
• Collaborates with the quality assurance group to address and/or retain for identified issues.
• Works in collaboration with applicable cross-functional groups and stakeholders as an advisor, subject matter expert, and Student Records’ leadership representative for the associated specialization.
• Innovates within the associated specialization and in collaboration with product teams/special projects to streamline and/or improve functionality/Student experience.
• Contributes to the development of new functional and organizational policy and ensures compliance of policies and procedures.
• Contributes to the development of functional and organizational content, practices, and objectives to achieve goals in creative and effective ways.
• Operates in a highly diverse but limited complexity environment spanning multiple Student Records’ workspaces where analysis of situations and/or data requires investigation of various factors and intangibles.
• Demonstrates the ability to report on trends and patterns for their specialization for Leadership and stakeholders to make informed business decisions.
• Assist the manager in day-to-day operations, including managing processing queues, setting priorities, and supporting strategic planning.
• Performs work that is strategic at the functional and organizational level.
• Leads and participates in special projects for ongoing initiatives.
• Acts as a coach/mentor within the team and/or function while also conducting performance reviews to support employee development.
• Provides supportive training for team members and assists in developing/maintaining training content.

Preferred Qualifications

• Previous leadership experience.
• 2 or more years of experience and advanced level knowledge gained from working in the Student Records office.
• Experience within WGU’s Operational organization.