Support Analyst
| Company | FactSet |
|---|---|
| Location | New York, NY, USA |
| Salary | $74000 – $85000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior, Mid Level |
Requirements
- Bachelor’s degree or equivalent required; recent graduates are encouraged to apply.
- Preferred 2-3 years of experience.
- Strong analytical thinking, problem-solving abilities, and the capacity to manage multiple projects and client expectations.
- Experience with databases and knowledge of SQL is a plus.
Responsibilities
- Address, document, and resolve client support incidents from phone, email, and chat channels.
- Respond promptly to client inquiries and investigate to identify root causes.
- Configure GUIs to ensure users have access to relevant trade information.
- Work within an Agile framework to deliver high-quality outcomes within specified timelines.
- Set up End of Day files for trade communication and compliance.
Preferred Qualifications
- Familiarity with Java and Python is an advantage.
- Understanding of electronic trading in capital markets.
- Exceptional communication and relationship-building skills.
- High technical aptitude and a desire to learn new technologies.
- Strong interest in financial markets and the investment process.