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Support Associate
| Company | Keywords Studios |
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| Location | Indianapolis, IN, USA |
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| Salary | $25 – $25 |
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| Type | Full-Time |
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| Degrees | Associate’s |
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| Experience Level | Junior |
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Requirements
- Associate’s degree (or higher) or equivalent experience.
- 1 year of experience in at least one of the following: clinical research, distribution, supply chain, logistics, manufacturing, clinical trial material.
- Demonstrated ability to work with an external partner.
- Demonstrated ability to work in a team environment and communicate effectively.
- Demonstrated ability to proactively identify and solve problems.
- Demonstrated project management and analytical skills.
Responsibilities
- Transition the work from the Product Delivery Ancillary Supply Associate and work with the clinical team and vendor providing oversight until the end of the trial.
- Monitor and escalate issues in a timely manner.
- Develop and implement methods through metrics to measure customer satisfaction.
- Create and develop tools to assist in supporting the effective execution of the process.
- Assist in identifying the root causes of any process related issues, affecting, but not limited to, compliance and quality.
- Facilitate weekly vendor/Medical team meetings.
- Budget tracking and reconciliation for invoices.
Preferred Qualifications
No preferred qualifications provided.
