Support Coordinator – Vehicle Supply Chain

Support Coordinator – Vehicle Supply Chain

Requirements

• Bachelor’s degree or equivalent experience required
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Knowledge of DMV Regulations and Supply Chain processes
• 2-4 years’ experience in an administrative role
• The ability to work in a fast paced environment with a high level of attention to detail is required
• Research and problem solving skills
• Must have excellent organization skills, detail oriented and ability to handle multiple priorities to meet required deadlines
• Must have the ability to work both independently and in a team environment
• Ability to prioritize tasks
• Ability to function well in a high-paced work environment
• Understands the key business drivers; uses this knowledge in own work. Expands fundamental knowledge in own function and broadens skills
• Applies expertise to improve efficiency and accomplish objectives within own area of responsibility
• Decisions are guided by policies and procedures; receives moderate guidance and oversight from manager
• Must have the ability to communicate effectively with all levels of employees, customers and vendors
• Strong verbal and written communication skills
• Ability to summarize and explain information to others
• Strong research and presentation skills
• Strong interpersonal and customer service skills
• Interprets customer needs and assesses requirements
• Responds to non-standard requests from customers; investigates with assistance from others as needed

Responsibilities

• Monitors work flow and acts as a short term back up to administrators or fellow support coordinators’ duties
• Analyze & prepare client documents for licensing/reporting compliance recommendations
• Update and maintain system parameters in multiple platforms requirements
• Collaborate with internal and external partners to ensure licensing systems and pre-requisites are up to date with the most recent State and County guidance
• Ability to think critically and understand strategic goals
• Works closely with clients that have special requirements
• Handles inquiries and researches challenges associated licensing
• Acts as a liaison between customers and various Holman departments
• Assist with training new and existing employees and assists co-workers with questions
• Ability to communicate state specific licensing requirements and DMV information to internal and external clients in a way that is easy for them to comprehend and action on
• Troubleshoot delays in licensing and communicate with the appropriate internal team(s) to resolve any roadblocks
• Identify licensing or state specific trends to proactively resolve potential licensing concerns
• Review daily reporting to manage workflow of the team and ensure timely submission and completion of events
• Responsible for communicating directly with clients via phone, email, and CRM tools
• Completes state licensing documents efficiently and accurately for cars, trucks, and specialized equipment
• Oversee and respond to licensing status requests
• Performs all other duties and special projects as assigned

Preferred Qualifications

• Prior experience leading a team is a plus
• Additional education, certifications, or other distinctions are a plus