Support Engineer
| Company | Stainless |
|---|---|
| Location | New York, NY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Strong independent judgement
- Ability to write software in a wide variety of programming languages
- Quick learner
- Ability to jump into unfamiliar contexts and repositories with ease
- Broad polyglot interest/experience
- Comfort working across multiple programming languages
- Passion for developer experience
- Empathy for developers from all backgrounds
- Great communication about technical subjects
- Self-motivated
- Ability to execute quickly whilst maintaining high quality
- Detail-oriented
- Experience building and consuming APIs
- Built and/or maintained a popular open-source project
Responsibilities
- Support developers at small startups, growth-stage companies, and enterprises to understand their needs
- Improve and refine code that developers have written
- Explain the intricacies and capabilities of Stainless
- Handle inbound and outbound requests across Slack, email and beyond
- Help new customers evaluate and set up Stainless for their SDKs
- Ensure any issues, requests or rough edges are used to shape product work at Stainless
- Write great documentation and help build a great website
- Write code both internally and for external customers
- Improve Codegen to handle new use-cases
- Write examples and demos for potential users
- Write custom helpers for sophisticated users
- Develop internal tooling (CLIs, Retool pages, etc)
Preferred Qualifications
- Experience with customer support or developer advocacy
- Experience in a startup environment