Support Engineer
| Company | Replit |
|---|---|
| Location | San Mateo, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Prior experience in software development or systems engineering.
- Demonstrated experience building applications with Javascript, Python, or similar languages.
- Excellent communication skills.
- Initiative to ask questions when encountered with the unknown.
Responsibilities
- Work directly with Replit customers via support tickets to solve product issues, bugs, and provide technical guidance.
- Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit.
- Directly contribute to and maintain the Support team’s Knowledge Base.
- Lead customer-facing communications for outages and incidents.
- Look for, lead, and ship improvements to how the support team operates.
- Help on-board new members of the support team.
Preferred Qualifications
- Experience on a remote technical support team.
- Has used Replit in the last 3 to 6 months.
- Experience working with IDEs, terminals, or other common developer tools.