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Support Engineer
| Company | Rutter |
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| Location | New York, NY, USA |
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| Salary | $70000 – $90000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Comfortable using tooling like Postman (or curl) to reproduce issues our customers face while using Rutter’s REST API.
- Can read and write workable code (i.e., non-production quality) in a high-level language like python, typescript, or ruby.
- Proficiency in SQL.
- Love working with customers and helping them be successful.
- Love asking lots of questions.
- Be unsatisfied until the customer problem is well solved.
- 2+ years of engineering experience or 4+ years of technical support experience.
Responsibilities
- Handle first level of technical support for all our customers.
- You’ll triage all incoming support issues in a timely manner during business hours in Eastern time (9am-5pm), and urgent issues from some select enterprise customers.
- You’ll work on tooling and customer-facing functionality to help customers be more successful using our product.
- Collaborate with product, engineering and the broader organization to improve Rutter’s product offering.
Preferred Qualifications
No preferred qualifications provided.
