Supv Patient Access

Supv Patient Access

Requirements

• Background in patient access and health insurance is required.
• Excellent communication skills and attention to detail are essential.
• Knowledge regarding current government and state regulations (including Medicare, Medicaid, and Tricare regulations) is required.
• Ability to respond to age-specific issues and data reflective of the patient’s status.

Responsibilities

• Assists Manager, Director, AVP in meeting performance goals and standards established for Patient Access Departments.
• Assist Manager in training of all registrars in all areas of patient access.
• Provides guidance and feedback on employee performance through rounding, auditing and screening of registration work and various computer reports.
• Registers and pre-registers patients as necessary to support the team.
• Assist Manager with the appropriate staffing of Patient Access areas.
• Assist Manager with completion of performance appraisals prior to due date.
• Reviews and assures that employee time is recorded accurately per Advocate policy.
• Assists manager in keeping current a departmental record (attendance and counseling sheets) on each employee which shall include: PTO’s, Absent and tardy occurrences, Disciplinary actions and other counseling sessions, Commendable actions and incidents in support of the department and Atrium.
• Assures that all employees attend appropriate mandatory classes annually. Documents attendance on all mandatory and employee development classes attended, and dates of each.
• Represents Patient Access and Patient Financial Services at designated facility on operational issues.
• Responsible for daily cash management and valuables function to include daily and weekly audits as appropriate for the facility.
• Produces various reports and feedback to manager.
• Interacts on as needed basis with other Atrium departments which may be impacted by the Patient Access process.
• Promotes a positive hospital image to patients, visitors and physicians by adhering to the Atrium Core Values of Caring, Commitment, Integrity and Teamwork.

Preferred Qualifications

• Experience in healthcare billing, follow-up, and certification is preferred.
• 1-3 years of supervisory experience is preferred.