Surgical Scheduler – Pain Management

Surgical Scheduler – Pain Management

Requirements

• High school diploma or equivalent.
• Good communication skills.
• Ability to type a minimum of 30 wpm preferred.

Responsibilities

• Contacts Surgical location (ASC, RC or PMMC) to coordinate surgery time and surgical request.
• Contacts equipment reps as appropriate to order surgical equipment, devices, grafts, and other things needed for surgery.
• Completes Pre-op surgical forms and appropriate consents accurately.
• Completes all pre-op teaching, and assures patient understanding.
• Schedules surgical cases in IDX system.
• Edits and updates surgical schedule and notifies appropriate staff of changes.
• Keeps surgical scheduling book current and legible.
• Notifies physician/office staff of any problems concerning scheduling of cases.
• Consistently encourages questions from patients and family and offers supervised guidance that fosters compliance guided by the department protocols or provider/nurse instructions.
• Understands and practices the Dreyer Standards of Service.
• Gives undivided attention to customers’ needs.
• Provides accurate and timely information.
• Offers alternatives to allow for the customer’s choice in care and service.
• Takes a positive can-do approach to find answers.
• Follows through on issues raised.
• Compliments and acknowledges others within department and organization.
• Participates actively in department meetings and huddles. A minimum of 50% attendance at department meetings is required for all associates.
• Consistently orders tests and assists the nurse or provider in communicating results according to department protocol or as ordered by physician.
• Reports abnormal findings, patient complaints, or concerns, to physician or supervisor or nurse when appropriate.
• Triages, prioritizes and completes messages as needed, communicating information to patients in a timely manner.
• Explains procedures and test results using language appropriate to patient’s level of understanding guided by department protocols or physician/nurse instructions.
• Serves as an advocate and liaison between patients, staff, physicians and external customers by sharing necessary information to ensure continuity of care.
• Assists in backing up telephone coverage for clinical staff in the absence of the unit assistant.
• Provides consistent and accurate documentation of patient information, care and concerns in the EMR according to the guidelines provided in the Documentation Policy and as otherwise instructed.
• Consistently completes referrals and requisitions with all appropriate information including medical record number and services codes or using EMR.
• Consistently completes documentation of pre-certification process and approval of surgical procedure.
• Consistently manages daily work flow completing surgical requests within 24 – 48 hours of provider request.
• Demonstrates flexibility by performing additional duties under the direction of licensed nursing staff or the provider.
• Answers the telephone promptly within three rings.
• Utilizes outlined departmental and clinic scripting.
• Displays a courteous, alert and pleasant tone of voice, speaking clearly and in a relaxed manner.
• Restates information to ensure clarity and accuracy.
• Transfers calls when appropriate, staying on the line and announcing where and why call was transferred. Exceptions to announcing the call would include when transferring to an ACD agent.
• Communicates effectively with internal and external customers.
• Consistently follows absent/tardy clinic policy.
• Follows clinic dress code policy.
• Demonstrates knowledge of own duties for code blue and emergency procedures as well as location of the manuals, fire extinguishers and evacuation routes.
• Consistently follows clinic and department policies and procedures and will seek clarification if unsure.

Preferred Qualifications

• Ability to type a minimum of 30 wpm preferred.