Surveillance Shift Manager – Park Mgm
| Company | MGM Resorts International |
|---|---|
| Location | Las Vegas, NV, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Bachelor’s Degree or equivalent experience in a related field
- Minimum of 2 years of experience in gaming surveillance
- Prior experience in a supervisor, lead, or managerial role
Responsibilities
- Oversee the activities of all Surveillance Operators during shifts, ensuring efficient CCTV operations, accurate daily reporting, and proper management of video evidence
- Report any equipment repair needs to the technical team
- Responsible for ensuring the accuracy, quality, and thorough documentation of all observations during assigned shifts
- Review video footage and reports for specific incidents, such as jackpots, guest complaints, procedural errors, risk management issues, theft, and variances
- Serve as the main point of contact with the state Gaming Regulator for incidents involving cheating or customer complaints, and coordinate with various external agencies as needed
- Manage shift schedules and responsibilities for the Surveillance team, ensuring adequate coverage and smooth operations
- Ensure consistency in Surveillance operations by enforcing SOPs and administering disciplinary actions when necessary
Preferred Qualifications
-
No preferred qualifications provided.