System Configuration Analyst

System Configuration Analyst

Requirements

• Bachelor’s Degree or equivalent combination of directly related education and/or experience
• Five to Eight years preferred
• Advanced Customer Service skills
• Operational efficiencies and improvements
• Advanced knowledge of Business process and procedures
• Business application systems configuration, testing and analysis
• Excellent Multi-tasking and Communications (written and verbal) Skills
• Excellent Organizational skills and attention to detail with a proactive approach to problem solving
• Intermediate to Advanced proficiency with Microsoft Office Applications
• Strong technical aptitude for innovation and continuous development to learn, test, and implement new tools, technologies, and methodologies
• Research and analysis capabilities of a complex nature
• Application of risk management policies and practices
• Intermediate to Advanced in Payments operations and business application systems, e.g. Financial Transaction Manager (FTM) for Check and ACH, Local Customer Directory (LCD) for Funds and Securities, Account Management Information Systems (AMI), FedLine, FedPayments Manager (FPM)
• Intermediate to Advanced in Payment Services (e.g. Check, ACH, Fedwire Funds and Securities, FedNow)
• Project management skills and ability to manage projects effectively

Responsibilities

• Independently coordinates and performs business application configuration, setup, maintenance, testing, analysis and troubleshooting in various Federal Reserve systems which may include: accounting and settlement agreements, correspondent/respondent relationship agreements, mergers, retired and failed financial institutions for ACH, Check, Fedwire Funds, Securities and FedNow payment services.
• Responds to Depository Institution (DI) cyber incidents. Serves as the subject matter expert (SME) and is responsible for providing important details regarding the financial institution processing and settlement relationship configuration and executing any necessary actions to disable/restore services as instructed if necessary.
• Troubleshoots to resolve complex issues related to customer setup. This includes researching and documenting the issue, evaluating the severity, determining, and facilitating corrective action, and understanding if escalation to a lead or management is necessary.
• Provides coaching and guidance to less experienced staff. Administers cross-training, which includes developing training plans and materials.
• Participates in or leads various projects or workgroups to collaborate on improvement initiatives. This includes providing support and assistance with hosting meetings, developing agendas, creating presentations, documenting business requirements, complying with procedures and processes, and conducting user acceptance testing as needed.
• Assists with the coordination and provides technical guidance and support for critical testing activities, such as Business Continuity, Protracted Outage Industry Testing, Operational Readiness, Contingency, operational or application conversions/enhancements.

Preferred Qualifications

No preferred qualifications provided.