System Engineer II
| Company | K Group |
|---|---|
| Location | Grand Rapids, MI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Strong working knowledge of computer systems, hardware’s, and software
- 3-5 years’ experience required
- Strong troubleshooting skills with the ability to identify and resolve complex technical problems
- Ability to work collaboratively in cross-functional teams and communicate effectively
- Proven ability to meet deadlines and handle multiple tasks
- Relentless focus on providing excellent customer service
Responsibilities
- Leads and owns new project deployments both onsite and remotely
- Works alongside the project resources to ensure project completion and expectations
- Implements upgrades and updates to systems for customers
- Engages in thorough troubleshooting and oversees customer-facing tasks with limited guidance
- Investigates and resolves problems within customer networks and IT systems using established troubleshooting methods
- Prioritizes effective communication, coordinating with team members to ensure distribution of work evenly
- Recognizes chances for upselling throughout the lifecycle of service tickets
Preferred Qualifications
-
No preferred qualifications provided.