Systems Administrator – Information Systems Specialist 5

Systems Administrator – Information Systems Specialist 5

Requirements

• Proven ability to solve complex network, server, and business system problems in a timely and sustainable manner.
• Demonstrated experience administering Directory Services and proficiently enforcing security measures to safeguard against unauthorized access.
• Experience with cloud hosted infrastructure and business systems (IaaS/PaaS)
• Experience troubleshooting system and application problems.
• Effective and precise writing, grammar, and verbal communication skills.
• Self-motivated with an ability to manage time well, multitask, and prioritize workload and to work independently under pressure of tight deadlines.
• Proven ability to build relationships across an organization and develop collaborative partnerships.
• Ability to model empathy, compassion, and maturity as a member of a diverse team.
• Commitment to providing a superior customer experience.
• Five (5) years of experience administering computer networks, servers, and business systems OR three (3) years of related experience and an associate’s degree in a related field OR a bachelor’s degree in a related field.

Responsibilities

• Implement, maintain, and document network and system infrastructure, including switches, routers, wireless access points, firewalls, VPNs, etc.
• Install, configure, and maintain server operating systems (Windows, Linux, etc.) in virtualized environments using technologies like Azure and VMWare.
• Monitor system performance and resource utilization, remediating issues when necessary, and perform routine backups and disaster recovery procedures.
• Administer user and group access and enforce network security measures to protect against unauthorized access.
• Provide timely evaluation and deployment of operating system and application patches to ensure system security, stability, and performance.
• Provide technical support for escalated help desk tickets, resolving complex issues in a timely manner.
• Communicate effectively with end-users to understand their technical needs and provide appropriate solutions.
• Coordinate and facilitate solutions with service providers, vendors, other agencies, and other external parties to deliver seamless service experience to end users.
• Document and maintain responses and resolutions to issues in ticketing system and create knowledge base articles for common technical problems and solutions.
• Conduct business analysis or research and initial needs analysis on portions of hardware or software projects, help to negotiate with vendors on pricing, and make recommendations on which technologies to adopt.
• Create documentation and build implementation plans for hardware and software projects.

Preferred Qualifications

• Clear communication skills when explaining technical issues or requirements to both technical and non-technical peers.
• Providing empathy to users who are experiencing frustration with technology.
• Knowledge or strong familiarity with both M365 systems and the Apple ecosystem of hardware and operating systems.
• Knowledge of current customer and technology support systems, modern IT assets, and system level integration of M365.