Systems Analyst
| Company | CHEP |
|---|---|
| Location | Orlando, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 3-5 years of IT experience including direct customer support as a Supply Chain Analyst in the Logistics Industry
- 3+ years of design and configuration experience with Supply Chain application experience supporting Blue Yonder Transformation Manager v2019+
- At least one end-to-end Blue Yonder TMS Implementation
- Demonstrated Experience with the following Blue Yonder TMS functions: Transportation Manager, Mobile User, Modelling, Planner, Logistics Procurement, Business Analysis for Transportation, Blue Yonder Customer Success Portal
- Working knowledge of Transportation Management business processes: Planning, Tendering, Optimization, Execution, Backoffice
- Experience supporting Blue Yonder TMS integration API’s and various integration methods (Mulesoft, Direct/Rest API), Carrier communications using EDI and API’s
- Working experience with integrations to external applications such as SAP ERP, Salesforce
- Experience working with Job Server capabilities, Data Upload templates
- Lead functional analysis and documentation of application enhancements including low level design documentation, gap analysis, and use cases aligned with business requirements
- Collaboration with Supply Chain business leads to review, estimate scope, and prioritize enhancements
- Process mapping expertise for ‘As-Is’ and ‘To-Be’ designs
- Strong knowledge of Software Development Life Cycle (SDLC) processes and proficiency with multiple delivery methodologies (e.g. agile, waterfall)
- Self-motivated, proactive, and proven skills to collaborate well and work cross-functionally within various business stakeholders and technical teams
- Support system extracts, enhancements, and other ongoing support tasks as appropriate
- A firm understanding of IT Service Management (ITSM) processes including Incident, Problem, Risk backlog, and Change Management
- Ability to establish post-deployment adoption activities to closely monitor the technical health and performance of digital products using a Transition to Sustain checklist
Responsibilities
- Manage the product backlog, prioritizing new features, defect fixes, technical innovations, and writing user stories with clear acceptance criteria
- Collaborate with stakeholders to gather detailed requirements, ensuring platform enhancements are aligned with business needs and best practices
- Lead the design, documentation, and implementation of system enhancements, including unit testing, user acceptance testing, integration testing, and change management processes
- Act as the subject matter expert on the system’s applications, processes, procedures, business rules, and interfaces, providing guidance and troubleshooting support
- Control and document system procedures to ensure they are well-understood and usable by other team members
- Identify and lead opportunities for process improvements or automation to increase efficiency, reduce costs, or improve data integrity
- Troubleshoot and resolve complex technical issues related to system workflows, security, and interfaces, ensuring timely problem resolution
- Continuously drive the balance between technical enhancements and customer-focused solutions to ensure sustainable system performance and user satisfaction
Preferred Qualifications
- Active Learning
- Adaptability
- Cross-Functional Work
- Curiosity
- Digital Literacy
- Emotional Intelligence
- Empathy
- Initiative
- Problem Solving