Systems Support Engineer II
| Company | Red River |
|---|---|
| Location | Lexington, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Minimum 3 years of IT (5 years preferred) experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, and Group Policy
- Active SECRET clearance
Responsibilities
- Handle technical support requests directly from customers, as well as escalation from other team members
- Maintain user uptime and improve their computing experiences through effective maintenance, problem identification, and resolution activities
- Grow and develop the organization’s perception with the customer through exceptional customer service
Preferred Qualifications
- Desired certifications: CompTIA A+, Network+, ITIL V3/V4 Foundation
- Windows/Office365 on Mac experience preferred
- MDM experience with WorkspaceOne and JAMF preferred
- Ticketing system/SLA experience (ServiceNow preferred)