Systems Support Engineer II
| Company | Red River |
|---|---|
| Location | Santa Clarita, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Certifications such as ITIL, Microsoft Certified: Modern Desktop Administrator, Apple ACSP, or CompTIA A+.
- Experience supporting C-level executives or high-profile clients and their administrative assistants.
- Background in enterprise-level corporate environments. Expertise in Windows, macOS, iOS, and Android environments.
- Strong knowledge of networking, VPNs, and enterprise security practices.
- Experience with ITSM tools (ServiceNow, Jira, etc.) and remote troubleshooting tools.
Responsibilities
- Provide premium IT support and workplace technology services to senior executives, high-profile employees, and key stakeholders.
- Maintain user uptime and improve computing experiences through effective maintenance, problem identification, and resolution activities.
- Diagnose and resolve hardware, software, and network issues across desktops, laptops, mobile devices, and AV equipment.
- Offer proactive maintenance to prevent IT disruptions, including software updates and system optimizations.
- Manage and troubleshoot collaboration tools (Microsoft Teams, Zoom, Slack, etc.) and productivity applications (Microsoft 365, Google Workspace).
- Ensure secure and seamless remote access for VIPs using VPNs, mobile device management (MDM), and security protocols.
- Provide onsite and remote IT support for board meetings, conferences, and high-profile events.
- Offer personalized IT concierge service, including tech training and proactive issue resolution.
- Manage and configure high-end AV equipment, conference room systems, and digital displays.
- Act as a trusted IT advisor, understanding VIPs’ work styles and technology preferences.
- Validate the inventory of VIP devices, ensuring timely upgrades and replacements.
- Manage IT incidents and requests using ServiceNow, prioritizing VIP needs.
- Ensure compliance with customer IT security policies, including data protection and device management.
Preferred Qualifications
- 5+ years of experience in IT support, workplace technology, or a related field.
- Familiarity with AV systems, video conferencing solutions, and executive meeting room technology.
- Exceptional customer service, problem-solving, and communication skills.
- Ability to handle high-pressure situations and deliver solutions quickly.