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Systems Technician

Systems Technician

CompanyGeneral Dynamics
LocationChantilly, VA, USA
Salary$33.3 – $40.37
TypeFull-Time
Degrees
Experience LevelSenior

Requirements

  • Communication
  • Computer Hardware
  • Troubleshooting
  • 5 + years of related experience
  • CompTIA Security+ CE Certification
  • US Citizenship
  • Top Secret SCI + Polygraph clearance

Responsibilities

  • Provide installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.
  • Windows Hardware support – Troubleshoot and diagnose internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
  • Install, and upgrade computers, printers, scanners, phones and other critical hardware.
  • Provides troubleshooting, support, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support).
  • Reseat cards, reboot hardware, replace hardware components, and replace cabling.
  • Re-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted files.
  • Customer service oriented with ability to explain technical terms in a user-friendly way, and work with our customers to properly diagnose system issues and recommend solutions.
  • Provide situational awareness to operations: technicians on incident troubleshooting actions, coordination, and resolution status.
  • Communicate incident ticket: change request updates with managers, team members, service providers, customers, and stakeholders.
  • Update incident: change documentation, configuration management database (CMDB), knowledge articles, training resources and other documentation.
  • Conduct back-end device configuration, manage security settings, and protocols.
  • Participate in the administration of multiple critical network systems.
  • Must be able to track project studies, plans, action items, etc.
  • Maintain current knowledge of relevant technologies as assigned.
  • Must be willing to work an occasional closing shift from 1000 to 1800 hours as required.
  • Participates in special projects as required.

Preferred Qualifications

  • Technical Training
  • Certification(s) or AA/AS Degree
  • Understanding of desktop computers, thin clients, servers, VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL best practices