T3 Billing Specialist

High school diploma
Ability to read and comprehend basic/complex communication in written or verbal sources
Ability to communicate effectively in English and in written or verbal form, using correct grammar, punctuation, spelling, and sentence structure
Strong organizational skills with attention to detail and accuracy
Ability to multi-task and maneuver through various programs and applications while providing timely and superior service to customers
Excellent verbal and written communication skills
Ability to be flexible – adapt to change in a positive manner
Ability to work quickly and think logically, especially under pressure
Ability to reason with difficult and/or upset customers in a courteous and professional manner
Self-starter and highly motivated with a strong, positive work ethic that contributes to the success of the department and company as a whole
Must possess a professional yet enthusiastic and friendly demeanor

Perform job duties in accordance with EquipmentShare’s vision, mission, and values
Perform Quality Control checks on new deals as they reach the Sales Validation stage in the pipeline
Perform invoicing, audits, warranty checks, ETF inquiries, collections, suspensions, and complete billing duties as assigned
Assist the T3 Billing team with CRM assignments and tickets
Provide excellent customer service for EquipmentShare customers with clear answers to inquiries and appropriate referrals as needed, via phone, email, text, and chat
Establish and maintain professional working relationships with internal and external customers and co-workers
Establish, maintain and adapt standard of practice for billing needs
Collaborate with the Warehouse/Ops teams on shipment errors, special requests, and other development efforts
Perform other duties and responsibilities as assigned

No preferred qualifications provided.