TD Insurance – Residential Claims Advisor
| Company | TD Bank |
|---|---|
| Location | Calgary, AB, Canada, Markham, ON, Canada, Burlington, ON, Canada |
| Salary | $55400 – $83000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- bilingualism in English and French is an asset for this role
- obtaining provincial claims adjusting licensing may be a requirement
- 2+ years of experience in a claims adjusting role is preferred
- CIP designation is preferred
- Effective communication, listening, empathy & compassion
- Negotiation skills
- Home Construction/ Building Material Knowledge/Experience is a strong asset
Responsibilities
- Meet or exceed the needs of the customer by adjusting claims in accordance to policy coverage with accuracy and speed
- Pro-actively work collaboratively with internal and external partners to ensure a legendary customer experience in all interactions
- Appropriately leverage external vendors, approved and non-approved
- Share knowledge, expertise and provide advice to colleagues in order to recommend additional services/support/resources to the customer, where necessary
- Ensure customer problems are handled appropriately and escalating issues when necessary
- Contribute to a positive working environment
- Demonstrate flexibility to be able to change activities based on customer and business needs
- Actively participate in the performance management process
- Meet professional/personal development objectives by utilizing learning maps and external courses as required
- Engage in and complete all internal training required for the role
- Actively participate in regular meetings
- Actively participate and/or lead peer coaching and training
- Provide guidance and technical support to colleagues
- Assess and mitigate risks and escalate as required
- Ensure accurate and timely reserving of claims
- Contribute to the business objective for Operational Excellence by adhering to mandatory compliance and audit requirements
- Understand and apply business operation policies and procedures and legislation
- Be knowledgeable of and comply with company and industry codes of conduct
- Ensure necessary due diligence to support the accuracy of all insurance claims
Preferred Qualifications
- bilingualism in English and French is an asset for this role
- 2+ years of experience in a claims adjusting role is preferred
- CIP designation is preferred
- Home Construction/ Building Material Knowledge/Experience is a strong asset