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Team Lead
| Company | IQVIA |
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| Location | Los Angeles, CA, USA |
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| Salary | $48000 – $54000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- HIPPA certified
- Experience in claim processing required
- Minimum Medical Billing background of 3 + years
- Medical Billing and Coding Certification required
- Ability to interpret Explanation of Benefits (EOB)
- SME in PAAS Program Support operations
- Must currently be working on an IQVIA Affordability Medical Billing role
Responsibilities
- Answer incoming calls and/or Process medical claims when required, troubleshoot, resolve issues and provide timely resolutions for clients, HCP offices and patients
- Gain knowledge necessary to become the SME on various programs
- Act as a point of escalation for Medical Billers regarding policy, procedures and customer interactions requiring Supervisor intervention
- Train, coach, and mentor Medical Billers. Lead by example to achieve team and overall department goals
- Help to define/enforce best practices and support management driven initiatives
- Provide reports, analysis and offer recommendations for how to improve the customer and HCP facility experience or drive operational efficiencies
- Complete ad-hoc project work as defined by Supervisor
- Proactively identify training opportunities and provide recommended solutions to enhance the overall interaction of the HCP facility experience
- Ability to backup Supervisor activities when required
- Flexibility in scheduling when requested
Preferred Qualifications
- Customer Service Experience preferred
- Pharmacy Technician experience preferred
