Team Lead – CFI
| Company | Caterpillar Inc. |
|---|---|
| Location | Nashville, TN, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- Knowledge of the organization’s industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
- Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
- Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Knowledge of Customer Relationship Management (CRM); ability to design and run CRM applications to acquire, grow and retain profitable customer relationships.
- Knowledge of Customer Relationship Management (CRM) concepts and strategies; ability to evaluate CRM applications and improve CRM business processes.
Responsibilities
- Ensuring up-to-date CRM information is maintained in customer database.
- Identifying and developing business relationships with key customers, key influencers, dealers and senior leaders, and establishing self as an expert resource.
- Management of resources to meet customer satisfaction target and corporate goals and metrics.
- Understanding of information systems processes and data flows.
Preferred Qualifications
- Servant Leadership Mindset: The ideal candidate will prioritize the growth and well-being of both team members and dealerships, fostering a collaborative and supportive work environment. They will lead by example, demonstrating humility, empathy, and a commitment to the development of others.
- Strong Relationships: The ideal candidate will have a proven ability to build and maintain strong relationships with colleagues, clients, and stakeholders. They should be adept at fostering trust and collaboration, ensuring effective communication and teamwork across all levels of the organization.
- Strong People Skills: The candidate should exhibit excellent interpersonal skills, demonstrating empathy, active listening, and the ability to navigate complex social dynamics. They should be capable of managing conflicts, motivating team members, and creating a positive and inclusive work environment.
- Team Mentality: The candidate should have a collaborative mindset, valuing teamwork and collective success over individual achievements. They should be willing to support their colleagues, share knowledge, and contribute to a cohesive and high-performing team.
- Experience with Power BI, specifically within reporting: The candidate should have hands-on experience with Power BI, particularly in creating and managing reports. This includes proficiency in data visualization, report generation, and leveraging Power BI’s features to provide actionable insights and support decision-making processes.
- Experience with Salesforce: Familiarity with Salesforce is highly desirable. The candidate should have experience in using Salesforce for customer relationship management, including configuring and customizing Salesforce environments, managing data, and optimizing workflows to enhance business processes.