Team Lead – IT Support
| Company | KAYAK |
|---|---|
| Location | Concord, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5 years of proven experience in IT support in a corporate environment
- Experience with handling IT support requests in addition to managing, delegating, and advancing the requests if needed
- Experience with collaboration tools like Slack and Zoom
- Experience with MDM solutions, such as JAMF Pro and InTune
- Experience with Identity Access Management solutions like OKTA
- Experience with technical IT processes like scripting, automation and CLI’s
- Solution driven mentality, particularly when faced with highly complex problems
Responsibilities
- Manage and prioritize the IT workload for the region, including support requests, new hire setup, hardware orders, video conference room management, office IT equipment support
- Be personally responsible for handling some of the work, indicating a hands-on position that will also manage the US IT Team
- Be the primary escalation point for US IT Support and local teams and partners
- Work with key collaborators to develop and improve processes for IT Support
- Collaborate on IT strategy with the wider global IT team
- Travel to other US offices from time to time as required
Preferred Qualifications
-
No preferred qualifications provided.