Team Lead of Patient and Caretaker Onboarding – Bilingual – Hybrid – Call Center Environment

Team Lead of Patient and Caretaker Onboarding – Bilingual – Hybrid – Call Center Environment

Requirements

• Experience managing/supervisory a group or team of employees
• Exceptional experience leading, mentoring and developing their employees
• Experience with performance management
• Demonstrate proficiency in our Onboarding process and systems at FreedomCare
• Self-motivated with a drive to exceed open case targets and metrics
• Strong analytical, organization and time management skills
• Ability to motivate team to meet and/or exceed case management targets or metrics
• Excellent communication, critical thinking, and organizational skills
• Self-motivated, work independently and ability to make informed decisions
• Drives mission, core values and vision
• Internal applicants must be in their current role for at least 12 full months
• High level of Customer Service in a Customer Facing role

Responsibilities

• Be the direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues
• Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
• Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines
• Manage process improvement by identifying system or workflow areas of opportunity
• Responsible for disseminating information and training from senior management and other departments to their direct reports
• Interviews candidates, trains employees, and does continued training with their team
• Review calls and cases for 4 direct reports
• Complete knowledge with i9 and e-verify
• Work closely with Compliance Team to ensure we are compliant with the state

Preferred Qualifications

• Exceptional supervisory/managerial experience leading, mentoring and developing their employees
• 3+ years of Management experience
• Experience using DocuSign
• Bachelor’s Degree or equivalent experience
• Bilingual in Spanish preferred

Benefits

No information provided on Benefits.