Team Lead – Registration

Team Lead – Registration

Requirements

• 2+ years of supervisory/leadership experience.
• High School Diploma, GED, or equivalent education required.
• Ability to communicate clearly and concisely, both internally and externally.
• Ability to effectively delegate tasks to team members.
• Ability to multitask and prioritize effectively.
• Ability to diagnose and resolve complex issues.
• Experience working with all levels of management.
• Strong ability to coach and motivate others.
• Experience with strategic planning and process improvement.
• Successful track record of guiding teams to exceed goals.
• Strong customer relations skills.
• Strong project management skills.
• Excellent interpersonal and leadership skills.

Responsibilities

• Leading, mentoring, and motivating the Registration team to perform at the highest level.
• Promote an environment that fosters and ensures all specialists meet or exceed all Carvana standards.
• Actively looking for ways to improve the overall customer and employee experience.
• Implement new processes and revamp old processes to optimize efficiencies.
• Maintain and produce daily, weekly and monthly reports of quality metrics and respective targets and goals.
• Addressing and effectively managing complex and sensitive customer-facing issues.
• Proactively communicating with leadership regarding business performance, the adverse impact of decisions on the customers and potential risks to the business.
• Being a continuous positive force within the office, creating strong morale and spirit throughout the team.
• Other duties as assigned.

Preferred Qualifications

• College Degree Preferred
• Experience with Tableau or other reporting tools.