Team Lead – Vehicle Reliability Engineering

Bachelor’s degree in a relevant field (e.g. Information Technology, Computer Science, etc)
5+ years of experience working with Linux in an administrative or troubleshooting capacity.
Proven leadership skills with the ability to motivate and manage a team
Strong technical knowledge of issue tracking systems
Excellent problem solving skills and the ability to handle complex issue escalations
Experience working with various complex hardware and software systems including lidar, radar, cameras, and computers
Strong communication skills with the ability to communicate across different teams, offices, and time zones

Lead, mentor and manage a team of 5+ VRE technicians
Oversee daily troubleshooting operations, including scheduling and performance monitoring
Ensure timely and accurate resolution of fleet issues and escalations
Develop and implement support process and workflow improvements partnering with operations, product and engineering teams
Provide technical support to vehicles that encounter software or hardware issues
Troubleshoot and perform general root cause analysis on complex software and hardware issue escalations
Conduct regular training sessions to enhance and deepen team skills.