Team Relations Manager

Team Relations Manager

Requirements

• Bachelor’s degree in Human Resources or equivalent experience, Master’s or JD degree preferred
• 7 – 8 years or more of Employee Relations or Human Resources experience, including previous experience with union free operations
• Strong HR background in HR operations/delivery (credible activist, operational executor)
• Experience leading / managing and implementing large-scale HR initiatives and project management and ability to work cross-functionally with all levels of leaders
• Organizational development and change management experience
• Experience conducting and managing complex/sensitive workplace complaints & investigations
• Ability to listen attentively and actively, as well as take initiative and work independently
• Strong planning, organizational, facilitation, problem solving and attention to detail skills
• Excellent communication skills both oral and written as well as the ability to facilitate both small and large groups in a variety of forums including formal presentations, working meetings, and informal discussions
• Strong ability to design, gain alignment, and execute components of strategy with senior leaders
• Must possess a sense of urgency, take initiative, be a self-starter, be comfortable working independently, and be curious
• Willingness to take a position, to show personal initiative, and to persevere in the face of significant challenges and obstacles
• Ability to develop and maintain effective relationships and to build a positive rapport with all partners

Responsibilities

• Drive positive team member relations across the footprint, while ensuring compliance and team relations activities are conducted in a manner that upholds the company’s values.
• Coordinate union free initiatives, including union avoidance actions and response to union activity.
• Review employment practices, policies and procedures for effectiveness and compliance; develop and implement recommendations for process, practice and/or policy changes and improvements.
• Lead and partner in the development and implementation of HR initiatives to improve leadership capabilities related to effective employee performance management, conflict management, employment compliance practices, as well as designing and delivering effective business solutions.
• Serve as a Team Relations expert, providing counsel and guidance to HR and business leaders for complex and escalated issues, such as policy interpretation, performance management, case management, disability management, job eliminations and other terminations, conflict resolution, disciplinary actions, or other issues representing significant risk to the organization.
• Lead the investigation and resolution of complaints of the highest complexity and sensitivity, ensuring investigations are conducted and recommendations are developed in an objective and thorough manner.
• Identify team and labor relations trends within business units and collaborate with HR, legal and Business leaders to identify necessary policy or process modifications and/or employee engagement initiatives.
• Facilitate and lead various Team Relations trainings for HR generalist teams and business leaders within engagement, union-free strategy, case management, and positive team relations.
• Effectively facilitate restructures, redeployments, and staffing within the client groups.
• Developing and maintaining effective relationships with key stakeholders in the corporate functions, HR COEs, and HR generalist teams to ensure that HR strategies support and drive the accomplishment of business initiatives.

Preferred Qualifications

• Master’s or JD degree preferred