Technical Account Manager
| Company | Zscaler |
|---|---|
| Location | Chandigarh, India, United States |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years of experience in customer-facing roles with a blend of technical expertise and account management
- Demonstrated experience in product feature implementations, and best-practice adoption
- Experience with operating systems such as Linux, Unix, and Free BSD
- Experience troubleshooting network issues and familiarity with the necessary tools. (Ping, Traceroute, MTR)
- Experience of protocols such as HTTP, SMTP, FTP, and DNS
Responsibilities
- Understanding customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction
- Building relationships with stakeholders, conduct reviews, and identify growth opportunities
- Anticipating challenges, provide proactive recommendations, and mitigate risks
- Understanding of all Zscaler products & service and contribute to best practices for implementing Zscaler products in both internal and customer-facing Knowledge Base
- Collaborating with teams, including Sales, Support, and Product, to deliver seamless customer experience
Preferred Qualifications
- Experience in running discovery discussions, building High/Low level design and familiarity with managing large-scale deployments or migrations
- In-depth understanding of enterprise networks, infrastructure and hands-on experience on cloud security technologies (e.g., SASE, SSE, ZTNA)
- Experience with open-source system administration and authentication protocols like SAML, LDAP, and OAuth