Technical Account Manager
| Company | Jungle Scout |
|---|---|
| Location | Chicago, IL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 3+ years of experience working directly with customers to integrate and leverage data.
- 5+ years of experience in data integration, ETL pipelines, and data analysis.
- Proven track record of driving customer success through data-driven insights.
- Strong problem-solving and troubleshooting skills for identifying and resolving data pipeline and integration challenges.
- Strong programming skills in SQL and Python for data analysis and automation.
- Detail-oriented and quality-driven, taking pride in delivering accurate and reliable data solutions.
- Effective communicator, capable of explaining technical concepts to both technical and non-technical stakeholders.
Responsibilities
- Travel onsite to customer offices, or virtually, lead training sessions on current and new datasets, ensuring they can effectively utilize the data to extract insights.
- Help customers resolve anomalies in the data they receive and address data pipeline issues.
- Work with Customer Success, Customer Support, Professional Services, and Product & Tech to manage customer timelines and improve onboarding and time to value processes.
- Create onboarding guides, FAQs, and documentation to accelerate customer success.
- Participate in brainstorming sessions with customers to advise on how they can best leverage new datasets in their business.
- Listen to customer challenges, identify solutions, and communicate their needs to Product & Tech teams.
- Write queries, generate reports, and build dashboards that demonstrate the value of our data.
- QA custom datasets and ensure data integrity for customer deliveries.
Preferred Qualifications
- Experience in ecommerce and understanding of data challenges in the space.