Technical Account Manager

Company	Mark43
Location	New Mexico, USA, Washington, USA, Kansas, USA, Pennsylvania, USA, Oregon, USA, Iowa, USA, California, USA, Washington, DC, USA, Vermont, USA, Texas, USA, Jackson Township, NJ, USA, Florida, USA, Waterbury, CT, USA, Remote in UK, South Carolina, USA, Georgia, USA, Arizona, USA, Tennessee, USA, Virginia, USA, Colorado, USA, Nebraska, USA, Utah, USA, New York, NY, USA, Maryland, USA, Wisconsin, USA, Maine, USA, Massachusetts, USA, North Carolina, USA, Remote in Canada, Missouri, USA, Ohio, USA, Indiana, USA, Michigan, USA, Illinois, USA
Salary	$Not Provided – $Not Provided
Type	Full-Time
Degrees
Experience Level	Senior

Experience as a former officer or dispatcher is strongly preferred.
Minimum of 5 years of experience in law enforcement, government sales, account management, or business development.
Former experience as a software trainer within a government space is a plus.
Experience working in the public safety realm.
Proven track record of success in managing government accounts.
Excellent communication and interpersonal skills.
Prior experience assisting clients with the post-sales processes by providing technical support.
The ability to communicate technical information to non-technical audiences.
The capacity to understand customers’ needs and offer prompt solutions.
Strong written and verbal communication.
Excellent problem-solving and critical-thinking skills.
Initiative and motivated to solve problems.

Work on-site with government clients on the Mark43 CAD product.
Develop and maintain strong relationships with government clients, including police departments, law enforcement agencies, and emergency services.
Collaborate with cross-functional teams to ensure the successful implementation of government contracts.
Stay up to date with industry trends, regulations, and policies related to government procurement.
Create a strategic road map for the account management function.
Act as a customer advocate while working with the Customer Success team to identify, track, and drive resolution of customer pain areas.
Share business, product, and technical expertise to improve client relationships.
Coordinate with Engineering and Product leaders to learn about potential upsells and future development opportunities.
Create internal tracking and briefing procedures to ensure account needs are aligned.
Share client feedback with developers and stakeholders.
Acquire a thorough understanding of the Mark43 product roadmap in relation to the customer roadmap.