Technical Adoption Manager
| Company | Broadcom Limited |
|---|---|
| Location | New Mexico, USA, Washington, USA, Oregon, USA, California, USA, Nevada, USA, Arizona, USA, Colorado, USA, Utah, USA, Idaho, USA |
| Salary | $103000 – $182000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Prior hands-on engineering or architecture experience with VMware Cloud Foundation (VCF) or its components (vSphere, vSAN, NSX, Aria Suite)
- Expertise in virtualization, SDDC networking, automation, and enterprise cloud environments
- Ability to present technical topics to both engineering teams and executive leadership
- Bachelor’s degree preferred. Relevant year’s experience in lieu of a degree may be considered
- 12+ years related experience required with at least 8+ years in a technical customer-facing role (TAM, Solution Architect, Systems Engineer, IT Consultant, or similar)
Responsibilities
- Develop customer roadmaps and structured success plans based on their technical and business goals
- Conduct technology assessments, deployment guidance, and best practices reviews to optimize operations
- Identify customer use cases and areas for increased adoption
- Deliver quarterly Business Reviews showcasing customer adoption progress and achievements
- Communicate VMware by Broadcom’s technology vision at all customer levels to drive long-term strategy
- Build trusted advisor status with key customer stakeholders, account teams, and partners
- Enhance your technical knowledge and skills through Broadcom’s structured quarterly training programs
- Leverage your experience in customer-facing positions (e.g., TAM, Solution Engineer, IT Consultant, Professional Services, or Enterprise IT team)
- Apply hands-on expertise with VMware Cloud Foundation (VCF) components including vSphere, vSAN, NSX, Aria Operations, Aria Automation, Aria Operations for Networks, Aria Operations for Logs, etc.
- Utilize a TAM playbook, delivery kits, and tools to drive adoption and consumption
- Create Success Plans with objectives and tasks aligned to customer business goals
- Deliver technology roadmaps & assessments focused on achieving desired business outcomes
- Provide Solution Guidance & best practices to identify optimization opportunities
- Optimize operations to ensure alignment with customer technology priorities
- Present and communicate effectively with CxO-level executives and technical teams
- Work as an integral member of the account team, collaborating closely with the Account Director and Solution Architect to align strategy, drive adoption, and ensure customer success
- Collaborate with Broadcom project teams including consultants, engineers, product managers, and support staff
- Engage with partner resources to align on customer success needs and outcomes
- Track customer plans, adjusting as needed to drive them to completion
- Contribute to the global TAM community, sharing best practices and experiences from the field
Preferred Qualifications
- Bachelor’s degree preferred