Technical Analyst

Technical Analyst

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum of 5 years of experience in IT management, project management, or a related field.
• MUST have proven experience with Atlassian products (Jira, Confluence) and Alfresco Content Management.
• Experience managing vendor relationships and procurement processes.
• Experience leading and managing technical project teams.
• Strong understanding of software licensing and procurement processes.
• Proficiency in Agile methodologies and practices.
• Technical expertise in managing and troubleshooting Atlassian and Alfresco platforms.
• Knowledge of database management and maintenance, particularly SQL.
• Strong project management skills, including planning, tracking, and monitoring.
• Ability to manage multiple projects and priorities simultaneously.
• Excellent communication and interpersonal skills.
• Ability to build and maintain relationships with vendors, business stakeholders, and technical teams.
• Strong problem-solving and decision-making abilities.
• Knowledge of corporate security standards and policies.
• Understanding of disaster recovery requirements and ensuring team compliance.
• Ability to engage teams in solutioning and encourage innovation.
• Experience in automating solutions for business requests and platform administration.

Responsibilities

• Understanding license requirements and collaborating with Global Partners and US contract managers, Atlassian Sales Representatives, and financial approvers to maintain the appropriate number of licenses.
• Meeting with the vendor’s Customer Success Manager to review segment usage, upcoming feature releases, and ways to best utilize the products while addressing any challenges.
• Acting as the primary point of contact between the company and the Atlassian and Hyland vendor for updates and technical challenges, managing technical issues, escalating support requests when needed, and raising issues or suggesting feature enhancements in the user community portal.
• Working on special projects to provide requested functionality to the business, ensuring that the company’s needs are met effectively.
• Ensuring the team maintains Atlassian and Alfresco in a functional state for business entities and responds to any vendor technical issues.
• Ensuring the team meets SLAs for production incidents, user inquiries, and support requests.
• Overseeing the team to work on the highest priority deliverables.
• Ensuring the team complies with corporate security standards, policies, and disaster recovery requirements.
• Developing and maturing the squad in Agile delivery practices.
• Engaging the team in solutioning, encouraging innovation and automation for business requests, platform administration, metadata management, and metrics reporting.
• Acting as the liaison between the business or designated product owners and the team, translating business requirements into technical capabilities and feature delivery.
• Planning, tracking, and monitoring delivery for maintenance and enhancement projects, ensuring successful delivery as agreed upon with requestors.

Preferred Qualifications

No preferred qualifications provided.