Skip to content
Technical Business Analyst II
| Company | Jamf |
|---|
| Location | Minneapolis, MN, USA |
|---|
| Salary | $59800 – $127400 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Mid Level |
|---|
Requirements
- High School Diploma / GED (Required)
- Minimum of 3 years of experience in business analyst or software development role. (Required)
- A combination of relevant experience and education may be considered
Responsibilities
- Maintain a working knowledge of core Jamf business and assigned Enterprise systems, including but not limited to Salesforce, Oracle, ServiceNow, and middleware integrations.
- Work directly with business stakeholders and technical teams, leveraging a technical understanding of existing systems and business processes.
- Translate business needs into technical requirements for implementation by engineering teams.
- Develop and own the refining and prioritizing user stories in the product backlog.
- Act as an initial technical point of contact to assess and triage customer-reported issues.
- Participate in the review and validation of system features.
- Partner with solution architects and technical delivery teams to support requirements refinement & design of technical solutions.
- Lead and be main point of contact for the intake process by reviewing and translating requirements and providing analysis on impact to overall systems and processes.
- Support efforts to ensure effective documentation, management, and validation of requirements from ideation to technical refinement, implementation, and testing.
- Mentor other TBA’s; drive enforcement of standards, tools, and methodologies.
- Tracks progress of tasks cross functionally to see if they are on plan with committed delivery dates, identifying potential roadblocks and/or dependencies.
- Communicate early and often to the broader team on progress and changes to planned delivery dates and identified downstream impacts.
- Observe various business processes and identifies and recommends opportunities for improvement.
- Communicate needs and problems competently to both technical and non-technical stakeholders.
- Organize and contribute to meetings with technical, business, and operational data owners.
- Regularly manage competing priorities across multiple efforts at varying stages within the project lifecycle.
Preferred Qualifications
- BA/BS in Business Administration or related field (Preferred)
- Working knowledge of JIRA or similar project management software. (Preferred)
- Working knowledge of the Salesforce.com platform. (Preferred)
- Working knowledge of the Oracle platform. (Preferred)
- Working knowledge of the ServiceNow platform. (Preferred)
- Working knowledge of middleware integrations. (Preferred)
- Experience gathering inputs and synthesizing into business outcomes.
- Ability to develop effective relationships at all levels of the organization.
- Proficient working with cross functional teams, including demonstrated motivation, influence, and the ability to drive change across all levels of the organization and geographical boundaries.
- Ability to work on projects simultaneously in a fast-paced environment.
- Strong facilitation and knowledge transfer skills.
- Ability to manage multiple priorities and consistently complete time sensitive tasks.
